Search found 107 matches

by Ben
Tue Jun 19, 2018 2:20 am
Forum: Thunder Laser Tech support
Topic: Loss of Power!!!!
Replies: 2
Views: 35

Re: Loss of Power!!!!

Hi Steven, It seems that the laser tube have loss of power. The ammeter have reading of 23,so the laser power supply should be fine. If the laser tube have lose power so much as you said,i'm afraid it became bad now. To check the laser tube,please check the Beam pattern of laser tube by laser a dot ...
by Ben
Sat Jun 16, 2018 8:19 am
Forum: Thunder Laser Tech support
Topic: X-axis does not work
Replies: 5
Views: 99

Re: X-axis does not work

Hi Mariusz,

OK,the laser hear can reset to top left corner,so the connection for motor and driver should be fine.
So if the laser head can normally touch the X axis limit switch,or hit the limit switch and stop then do not move anymore.
by Ben
Sat Jun 16, 2018 3:36 am
Forum: Thunder Laser Tech support
Topic: X-axis does not work
Replies: 5
Views: 99

Re: X-axis does not work

Hi Mariusz,

Sorry for your problem.
About your problem,X-axis does not work,i'm wondering if the laser head can reset to top left corner when turn on the machine,or just Y axis work well.
by Ben
Wed May 30, 2018 3:29 am
Forum: Thunder Laser Tech support
Topic: Not Engraving in the absolute position
Replies: 5
Views: 272

Re: Not Engraving in the absolute position

Hi Steven,

As you said,it's more likely about the controller or software issue.
Please send me the test files for checking.Thanks.
by Ben
Tue May 29, 2018 5:53 am
Forum: Thunder Laser Tech support
Topic: Not Engraving in the absolute position
Replies: 5
Views: 272

Re: Not Engraving in the absolute position

Hi Steven,

It seems that controller is not working well.
Maybe the memory of controller is full,please clean up the files.
Or you can just format the memory as following.
On LCD panel>>File>>Other+>>format the memory speedily.

After that,let me know if that problem is resolved or not.
by Ben
Fri May 25, 2018 2:08 am
Forum: Thunder Laser Tech support
Topic: Inconsistent results when cutting material close to 10mm
Replies: 9
Views: 23543

Re: Inconsistent results when cutting material close to 10mm

Hi Idan, If there's a lot of loss for the laser power,it's more about the problem from focus lens or laser beam path. Please check them for sure,the focus lens is intact and clean and the laser beam goes down vertically to four corner of table. If they are just fine,so it seems that the power of las...
by Ben
Wed May 23, 2018 6:08 am
Forum: Thunder Laser Tech support
Topic: Eye protection
Replies: 2
Views: 213

Re: Eye protection

Hi Idan,

We buy the eye potection glasses on Taobao instead of Amazon.
You can refer to the link below.
https://www.cnczone.com/forums/general- ... laser.html
by Ben
Wed May 23, 2018 5:50 am
Forum: Thunder Laser Tech support
Topic: Inconsistent results when cutting material close to 10mm
Replies: 9
Views: 23543

Re: Inconsistent results when cutting material close to 10mm

Hi Idan, Sorry for my late reply. For your cutting problem,sometimes it cut through just fine and other times it won't. It seems that the setting is at the threshold between cut through or not. We suggest to lower the speed a little bit just fine. Besides,you should know that the MDF is more difficu...
by Ben
Tue May 15, 2018 1:27 am
Forum: Thunder Laser Tech support
Topic: FILE forma error RDworks 8.1
Replies: 1
Views: 3174

Re: FILE forma error RDworks 8.1

Please install the RDworksV8.19.
It has setting for reverse interval and good to X-swing engraving.
http://www.thunderlaser.com/download/down/RDWorksV8.rar
by Ben
Tue May 15, 2018 1:23 am
Forum: Thunder Laser Tech support
Topic: Edit startingpoint of cutting
Replies: 1
Views: 615

Re: Edit startingpoint of cutting

Generally,it's left top corner.
Startpoint for the graphic.png
Startpoint for the graphic.png (90.64 KiB) Viewed 556 times