Thunder Laser Tech support

Moderators: baker, Thunder Laser -Nolan, Thunder laser - Tom

Forum rules
All members should make themselves familiar with the forum rules. Please ensure you read this section of the forum BEFORE posting.
This sub-forum is only for thunderlaser users ask for tech support from thunderlaser tech persons directly. The normal member should raise your questions in the General Discussion sub-forum. Before ask a new question, please read the "Previously Asked Questions"first to save your time.

Forum

Topics

Posts

Last post

Software and User’s manual Downloads
Thunder Laser user can download user manuals for every laser machine model, software and other useful data sheet here.
Moderators: baker, Jade, Thunder Laser -Nolan, Thunder laser - Tom
Topics: 4

4 Topics

4 Posts

Last post Other
by Thunder laser - Tom View the latest post
Fri Nov 13, 2015 7:31 am

New Topic

94 topics

Announcements

Replies

Views

Last post

PLEASE READ AND FOLLOW THE RULES

Last post by LINUS « Tue Jun 16, 2015 7:37 am

by LINUS » Tue Jun 16, 2015 7:37 am

All members should make themselves familiar with the forum rules. Please ensure you read this section of the forum BEFORE posting.

This sub-forum...

0 Replies

2311 Views

Last post by LINUS
Tue Jun 16, 2015 7:37 am

Topics

Replies

Views

Last post

Improve the user profile for thunder laser tech support

Last post by Ben « Fri Feb 23, 2018 9:34 am

by Ben » Fri Feb 23, 2018 9:34 am

Dear friend,
Please help to improve your user profile so we can check your machine information and save our time to judge and solve the problem....

0 Replies

4388 Views

Last post by Ben
Fri Feb 23, 2018 9:34 am
How to adjust the laser beam path

Last post by Thunder Laser -Nolan « Thu Nov 03, 2016 2:46 am

by Thunder Laser -Nolan » Thu Nov 03, 2016 2:46 am

1. Check the first mirror

Requirement: Laser beam should dot to the first mirror center.
Laser power: 30%

Prepare double-sided adhesive
Tear...

0 Replies

1523 Views

Last post by Thunder Laser -Nolan
Thu Nov 03, 2016 2:46 am
Test of 100w tube for power loss

Last post by Ben « Thu Jul 12, 2018 3:39 pm
Replies: 3
by jwitt » Wed Jul 11, 2018 5:05 pm

First post

I have a Nova35 with 100w tube. It has run for 15 months, but has very low hours of use.
I followed the instructions at Thunderlaser to cut 15mm...

Last post

Hi Jame,

OK.
The new 100watt laser tube can cut 6mm acrylic at speed 18 and power 70%.

I will ask my colleague to reply on skype for your need...

3 Replies

153 Views

Last post by Ben
Thu Jul 12, 2018 3:39 pm
Laser Tube Replacement

Last post by Ben « Mon Jun 25, 2018 6:11 am
Replies: 1
by stevenresnick » Sun Jun 24, 2018 2:12 pm

First post

I need to replace my tube in a Nova 34 100 watt and would like to replace it with a
RECI W4 100 watt tube?
Will this work or do I need to replace...

Last post

Hi Steven,

You can replace with a RECI W4 100 watt tube for your machine.
But we don't use the RECI laser tube now,you should buy one by yourself.

1 Replies

196 Views

Last post by Ben
Mon Jun 25, 2018 6:11 am
standard laser head vs HR head

Last post by Ben « Mon Jun 25, 2018 6:05 am
Replies: 1
by andaluzia1973 » Thu Jun 21, 2018 2:07 pm

First post

Hi

I was running exactly the same file with:

standard laser head - focal distance 6mm
HR head - focal distance 4 mm
I was hoping to get even...

Last post

Hi Anda,

I wonder if you use HR head to cut material.
Please noted,the HR head is generally used only for engraving,if you want to cut,you can...

1 Replies

207 Views

Last post by Ben
Mon Jun 25, 2018 6:05 am
Loss of Power!!!!

Last post by Ben « Thu Jun 21, 2018 1:50 am
Replies: 3
by stevenresnick » Mon Jun 18, 2018 12:21 am

First post

Today my laser stop cutting through 6mm Birch Plywood and 6mm MDF.
I've check the alignment of all the mirrors and that's all perfect and Clean.
I...

Last post

Hi Steven,

Do you check the Beam pattern for the laser tube?
Please let me know if the laser tube outputs a circle(laser beam) but not a solid...

3 Replies

348 Views

Last post by Ben
Thu Jun 21, 2018 1:50 am
X-axis does not work

Last post by marek-xx « Mon Jun 18, 2018 7:31 pm
Replies: 5
by marek-xx » Wed Jun 13, 2018 9:02 pm

First post

Hello,

I have Nova24 - Laser System and the problem is with X-Axis -it does not work.

I checked the X-axis controller - the controller is...

Last post

The machine is already in operation, the X-axis end limit switch cable was damaged

Thanks for the help

Mariusz

5 Replies

384 Views

Last post by marek-xx
Mon Jun 18, 2018 7:31 pm
thin metal cut 05 mm / 0.7 mm

Last post by Wayne « Mon Jun 18, 2018 3:49 pm
Replies: 1
by andaluzia1973 » Mon Jun 18, 2018 7:41 am

First post

Hi

I would like to attempt to cut a thin metal 0.5 mm / 0.7 mm.
What are the measure of protection that I have to take in order to prevent...

Last post

if it is a good tube which is outputting more than 130W you will cut thin mild steel upto half a mm, but it will be slow 1 -2mm per sec.

To cut...

1 Replies

199 Views

Last post by Wayne
Mon Jun 18, 2018 3:49 pm
Not Engraving in the absolute position

Last post by Ben « Wed May 30, 2018 3:29 am
Replies: 5
by stevenresnick » Mon May 28, 2018 5:01 pm

First post

Can someone tell me why the part that I'm engraving into is off center by 1/8 .
Please the attached photo.
The X is whats off
For some reason the...

Last post

Hi Steven,

As you said,it's more likely about the controller or software issue.
Please send me the test files for checking.Thanks.

5 Replies

493 Views

Last post by Ben
Wed May 30, 2018 3:29 am
Inconsistent results when cutting material close to 10mm

Last post by idank « Sat May 26, 2018 5:27 pm
Replies: 9
by idank » Mon Apr 30, 2018 7:42 pm

First post

Hi all, Nova 35 80 watt user here.

I've been getting some inconsistent results when cutting for example 8mm MDF. Sometimes the cut will penetrate...

Last post

Hi Ben, I spent most of the day on cleaning the machine and ran the laser power test both before and after.

First, here are pictures of the mirror...

9 Replies

23793 Views

Last post by idank
Sat May 26, 2018 5:27 pm
Eye protection

Last post by idank « Wed May 23, 2018 4:54 pm
Replies: 2
by idank » Mon May 21, 2018 7:54 pm

First post

What do people use for eye protection? I'm not sure what kind of glasses to get, is there anything reliable on Amazon that is recommended?

Last post

Hi, can you tell what kind to look for that gives protection for the laser tubes you provide (the required wave length I guess)? I'm a little...

2 Replies

334 Views

Last post by idank
Wed May 23, 2018 4:54 pm
FILE forma error RDworks 8.1

Last post by Ben « Tue May 15, 2018 1:27 am
Replies: 1
by andaluzia1973 » Mon May 07, 2018 5:10 am

First post

Hi

I save a file in RDWorks v 8.01.18 and 30 seconds later when I try to re-open it ..... FIle format error. How can be fixed?

Thank you
Anda

Last post

Please install the RDworksV8.19.
It has setting for reverse interval and good to X-swing engraving.

1 Replies

3293 Views

Last post by Ben
Tue May 15, 2018 1:27 am
Edit startingpoint of cutting

Last post by Ben « Tue May 15, 2018 1:23 am
Replies: 1
by StefanV » Wed May 09, 2018 2:33 pm

First post

How do you set the starting point for a cut job?
I want the job to start at a different point from where it normally start

RDWorks V8 with a...

Last post

Generally,it's left top corner.
Startpoint for the graphic.png

1 Replies

715 Views

Last post by Ben
Tue May 15, 2018 1:23 am
4 inch laser head - kind of urgent

Last post by andaluzia1973 « Fri May 04, 2018 9:40 am
Replies: 2
by andaluzia1973 » Wed May 02, 2018 4:46 pm

First post

Hi,

#1. I do not recall the order of the lenses on the 4 inch head, and I cannot assemble it back. Could you post some pics please?

#2...

Last post

Just to conclude.... Can I use the 4 lens on a 2 head and just change the focal distance to 10mm instead of 6mm ? Thank you

2 Replies

1062 Views

Last post by andaluzia1973
Fri May 04, 2018 9:40 am
lenses - interchangeable?

Last post by Ben « Thu May 03, 2018 1:07 am
Replies: 1
by andaluzia1973 » Wed May 02, 2018 7:07 am

First post

I would like to know if the standard head, HR head and 4 head lenses are interchangeable.

Thank you.
Anda

Last post

Hi Anda,

1 Replies

748 Views

Last post by Ben
Thu May 03, 2018 1:07 am
X-axis does not work anymore

Last post by Ben « Wed Apr 25, 2018 5:41 am
Replies: 5
by Joe1979x » Sat Apr 21, 2018 6:21 am

First post

Hello Thunderlaser Team, hello Ben!

I have a problem with my mars 90 (Nov 2011) - the x-axis doesn´t work anymore. It looks like there is no...

Last post

You are welcome and good to hear that you resolved the problem.

5 Replies

804 Views

Last post by Ben
Wed Apr 25, 2018 5:41 am
Nova 63 - red dot pointer / xy axis/ water-oil separator

Last post by Ben « Mon Apr 23, 2018 9:51 am
Replies: 4
by andaluzia1973 » Mon Apr 23, 2018 7:18 am

First post

Hello Ben

I have identified at least 3 big problems with the machine.

#1. There is no red dot pointer, it has never worked. I have attached pic...

Last post

Hi Anda,

#2. Ok,i got it.
Actually,the laser head is working well on 1600*1000 mm working area.
But why the laser head will go beyond a little...

4 Replies

641 Views

Last post by Ben
Mon Apr 23, 2018 9:51 am
Problem Mars 1290

Last post by Igor « Mon Apr 16, 2018 8:37 pm
Replies: 3
by Igor » Thu Mar 29, 2018 10:43 pm

First post

Hello,

I have a problem with my machine. When the head is returning to the default position, it begins to be tearing/tugging, or sometimes even...

Last post

Hello.
I would like to thank everyone for help, the issue is fixed.
The problem was a broken cable for limit switch. Maybe it would be better to...

3 Replies

988 Views

Last post by Igor
Mon Apr 16, 2018 8:37 pm
NOva 35 origin

Last post by Ben « Sun Apr 08, 2018 1:00 am
Replies: 1
by Salmagundi » Thu Mar 22, 2018 12:38 am

First post

HOw do I find out where the origin is on the Nova 35, not the where it homes , but where is X=0, Y=0, is it front left, rear left, right left, or...

Last post

X=0,Y=0 is the same with the direction of homes.
It's front left to all series of Nova.

1 Replies

737 Views

Last post by Ben
Sun Apr 08, 2018 1:00 am
New air pump and electro valve

Last post by Ben « Sat Apr 07, 2018 6:17 am
Replies: 1
by andaluzia1973 » Tue Mar 20, 2018 12:28 pm

First post

The Outstanding air compressor that came with the nova 63 machine a capacity of 60 liters /min and we need to purchase an electro valve. What should...

Last post

Yes,the machine need to install an electro valve if using a outstanding air compressor.
But after connect to electro valve,if you want to use the...

1 Replies

595 Views

Last post by Ben
Sat Apr 07, 2018 6:17 am
Pulse button

Last post by Ben « Sat Apr 07, 2018 3:03 am
Replies: 1
by andaluzia1973 » Thu Mar 22, 2018 9:49 pm

First post

Hi Ben,

I have to cut a cardboard only half of its thickness and I was playing around and get very good results using the pulse button.
In few...

Last post

Hi Anda,

Sorry for my late reply,i just came back from exhibition in bulgaria.
For cutting by pulse button,did you just move the laser head and...

1 Replies

689 Views

Last post by Ben
Sat Apr 07, 2018 3:03 am
Red dot pointer not showing on Nova 63

Last post by Ben « Sat Apr 07, 2018 2:26 am
Replies: 1
by andaluzia1973 » Fri Apr 06, 2018 4:00 pm

First post

Hi

The red dot pointer is supposed to be a standard feature. It has never worked. What should I do to enable it?
Thank you
Anda

Last post

Hi Anda,

I'm sorry to hear that.
The red dot pointer can be adjust from the four screws that holding itself.
Please let me know what do you mean...

1 Replies

379 Views

Last post by Ben
Sat Apr 07, 2018 2:26 am
Nova24 engraving problem on X-Axis

Last post by Jason « Tue Mar 20, 2018 6:05 am
Replies: 3
by marek-xx » Thu Mar 15, 2018 10:00 pm

First post

Hello

I have a problem with engraving on X-axis - laser Nova24 60 Watt
Engraving is very low quality (please see photos in the attachment)...

Last post

Hi Marek,

For engraving on X axis,what kind of scan mode you set? X-unilateralism or X-swing?
Did you try X-unilateralism,how about the result....

3 Replies

2925 Views

Last post by Jason
Tue Mar 20, 2018 6:05 am
double line in traced image

Last post by Ben « Tue Mar 13, 2018 2:15 am
Replies: 7
by andaluzia1973 » Tue Mar 06, 2018 2:25 am

First post

Hi

When I trace an image a double line is formed. What tool should I use to centerline ? Does the double line affect in any way the path of the...

Last post

Hi Anda,

Let's be clear.
1.If you mean there're double lines in the same place,so each line will be cut twice,of course it will take more time...

7 Replies

7569 Views

Last post by Ben
Tue Mar 13, 2018 2:15 am
Nicks in material from Laser cutting

Last post by Ben « Mon Mar 12, 2018 3:19 am
Replies: 1
by Millatime » Sat Mar 10, 2018 8:06 pm

First post

I am looking for some help--I have a pretty new Nova 35 100 Watt unit and I have noticed when cutting wood the cut does not seem as good as I would...

Last post

Hi Mark,

I wonder if the nicks on the burn areas were happen on the bottom of the wood from the cut process.
If yes,it should caused by the laser...

1 Replies

3069 Views

Last post by Ben
Mon Mar 12, 2018 3:19 am

New Topic

94 topics

Return to Board Index

Forum permissions

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum