Thunder Laser Tech support

Moderators: baker, Thunder Laser -Nolan, Thunder laser - Tom

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All members should make themselves familiar with the forum rules. Please ensure you read this section of the forum BEFORE posting.
This sub-forum is only for thunderlaser users ask for tech support from thunderlaser tech persons directly. The normal member should raise your questions in the General Discussion sub-forum. Before ask a new question, please read the "Previously Asked Questions"first to save your time.

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Software and User’s manual Downloads
Thunder Laser user can download user manuals for every laser machine model, software and other useful data sheet here.
Moderators: baker, Jade, Thunder Laser -Nolan, Thunder laser - Tom
Topics: 4

4 Topics

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Last post Other
by Thunder laser - Tom View the latest post
Fri Nov 13, 2015 7:31 am

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PLEASE READ AND FOLLOW THE RULES

Last post by LINUS « Tue Jun 16, 2015 7:37 am

by LINUS » Tue Jun 16, 2015 7:37 am

All members should make themselves familiar with the forum rules. Please ensure you read this section of the forum BEFORE posting.

This sub-forum...

0 Replies

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Last post by LINUS
Tue Jun 16, 2015 7:37 am

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Improve the user profile for thunder laser tech support

Last post by Ben « Fri Feb 23, 2018 9:34 am

by Ben » Fri Feb 23, 2018 9:34 am

Dear friend,
Please help to improve your user profile so we can check your machine information and save our time to judge and solve the problem....

0 Replies

4125 Views

Last post by Ben
Fri Feb 23, 2018 9:34 am
How to adjust the laser beam path

Last post by Thunder Laser -Nolan « Thu Nov 03, 2016 2:46 am

by Thunder Laser -Nolan » Thu Nov 03, 2016 2:46 am

1. Check the first mirror

Requirement: Laser beam should dot to the first mirror center.
Laser power: 30%

Prepare double-sided adhesive
Tear...

0 Replies

1234 Views

Last post by Thunder Laser -Nolan
Thu Nov 03, 2016 2:46 am
X-axis does not work anymore

Last post by Ben « Sat Apr 21, 2018 9:07 am
Replies: 1
by Joe1979x » Sat Apr 21, 2018 6:21 am

First post

Hello Thunderlaser Team, hello Ben!

I have a problem with my mars 90 (Nov 2011) - the x-axis doesn´t work anymore. It looks like there is no...

Last post

Hello Joe,

Your mars 90 was brought in November 2011,it's very old machine.

To answer your problem,
1.The X-aixs doesn't work anymore,did you...

1 Replies

12 Views

Last post by Ben
Sat Apr 21, 2018 9:07 am
Problem Mars 1290

Last post by Igor « Mon Apr 16, 2018 8:37 pm
Replies: 3
by Igor » Thu Mar 29, 2018 10:43 pm

First post

Hello,

I have a problem with my machine. When the head is returning to the default position, it begins to be tearing/tugging, or sometimes even...

Last post

Hello.
I would like to thank everyone for help, the issue is fixed.
The problem was a broken cable for limit switch. Maybe it would be better to...

3 Replies

506 Views

Last post by Igor
Mon Apr 16, 2018 8:37 pm
NOva 35 origin

Last post by Ben « Sun Apr 08, 2018 1:00 am
Replies: 1
by Salmagundi » Thu Mar 22, 2018 12:38 am

First post

HOw do I find out where the origin is on the Nova 35, not the where it homes , but where is X=0, Y=0, is it front left, rear left, right left, or...

Last post

X=0,Y=0 is the same with the direction of homes.
It's front left to all series of Nova.

1 Replies

366 Views

Last post by Ben
Sun Apr 08, 2018 1:00 am
New air pump and electro valve

Last post by Ben « Sat Apr 07, 2018 6:17 am
Replies: 1
by andaluzia1973 » Tue Mar 20, 2018 12:28 pm

First post

The Outstanding air compressor that came with the nova 63 machine a capacity of 60 liters /min and we need to purchase an electro valve. What should...

Last post

Yes,the machine need to install an electro valve if using a outstanding air compressor.
But after connect to electro valve,if you want to use the...

1 Replies

260 Views

Last post by Ben
Sat Apr 07, 2018 6:17 am
Pulse button

Last post by Ben « Sat Apr 07, 2018 3:03 am
Replies: 1
by andaluzia1973 » Thu Mar 22, 2018 9:49 pm

First post

Hi Ben,

I have to cut a cardboard only half of its thickness and I was playing around and get very good results using the pulse button.
In few...

Last post

Hi Anda,

Sorry for my late reply,i just came back from exhibition in bulgaria.
For cutting by pulse button,did you just move the laser head and...

1 Replies

333 Views

Last post by Ben
Sat Apr 07, 2018 3:03 am
Red dot pointer not showing on Nova 63

Last post by Ben « Sat Apr 07, 2018 2:26 am
Replies: 1
by andaluzia1973 » Fri Apr 06, 2018 4:00 pm

First post

Hi

The red dot pointer is supposed to be a standard feature. It has never worked. What should I do to enable it?
Thank you
Anda

Last post

Hi Anda,

I'm sorry to hear that.
The red dot pointer can be adjust from the four screws that holding itself.
Please let me know what do you mean...

1 Replies

92 Views

Last post by Ben
Sat Apr 07, 2018 2:26 am
Nova24 engraving problem on X-Axis

Last post by Jason « Tue Mar 20, 2018 6:05 am
Replies: 3
by marek-xx » Thu Mar 15, 2018 10:00 pm

First post

Hello

I have a problem with engraving on X-axis - laser Nova24 60 Watt
Engraving is very low quality (please see photos in the attachment)...

Last post

Hi Marek,

For engraving on X axis,what kind of scan mode you set? X-unilateralism or X-swing?
Did you try X-unilateralism,how about the result....

3 Replies

2476 Views

Last post by Jason
Tue Mar 20, 2018 6:05 am
double line in traced image

Last post by Ben « Tue Mar 13, 2018 2:15 am
Replies: 7
by andaluzia1973 » Tue Mar 06, 2018 2:25 am

First post

Hi

When I trace an image a double line is formed. What tool should I use to centerline ? Does the double line affect in any way the path of the...

Last post

Hi Anda,

Let's be clear.
1.If you mean there're double lines in the same place,so each line will be cut twice,of course it will take more time...

7 Replies

6939 Views

Last post by Ben
Tue Mar 13, 2018 2:15 am
Nicks in material from Laser cutting

Last post by Ben « Mon Mar 12, 2018 3:19 am
Replies: 1
by Millatime » Sat Mar 10, 2018 8:06 pm

First post

I am looking for some help--I have a pretty new Nova 35 100 Watt unit and I have noticed when cutting wood the cut does not seem as good as I would...

Last post

Hi Mark,

I wonder if the nicks on the burn areas were happen on the bottom of the wood from the cut process.
If yes,it should caused by the laser...

1 Replies

2792 Views

Last post by Ben
Mon Mar 12, 2018 3:19 am
Engraving a photo on acrylic

Last post by Ben « Tue Mar 06, 2018 2:58 am
Replies: 2
by andaluzia1973 » Mon Mar 05, 2018 10:52 am

First post

Hi

I'm a newbie and I need some advice engraving a family photo on a 8mm Incolor Pexiglass.

#1. Which laser head (standard, 4'', high...

Last post

Good day!

About the laser head,just use the standard one,it should be enough for your need,please try it first.

For engraving the...

2 Replies

4454 Views

Last post by Ben
Tue Mar 06, 2018 2:58 am
Settings for HR photo engraving

Last post by woodcraf « Tue Mar 06, 2018 12:20 am
Replies: 6
by woodcraf » Wed Feb 28, 2018 10:26 pm

First post

Hi there - can you please confirm what size lens to use with the HR laser head? Is it the same 2 (50.8mm) lens that is used with the standard head or...

Last post

Excellent - thank you!

6 Replies

6542 Views

Last post by woodcraf
Tue Mar 06, 2018 12:20 am
How to install the HR laser head and adjust its focal distance--20161008

Last post by Ben « Thu Mar 01, 2018 2:20 am
Replies: 6
by ctoshack » Wed Sep 07, 2016 1:22 am

First post

So I watched the video looks like you just stick it in.

Question

. Dobyou just stick it in the mqchine qnd push it all the way up?

Does it...

Last post

Good day!

Yes,the HR laser head is used with 2'' lens that is used with the standard head,but there're two 2 lens are installed inside.

6 Replies

5556 Views

Last post by Ben
Thu Mar 01, 2018 2:20 am
Nova 63 problem controller+motor

Last post by Ben « Sat Feb 10, 2018 7:58 am
Replies: 2
by tumim » Tue Dec 26, 2017 5:20 pm

First post

Hello,

I have Nova 63 First class and today my machine stop working.
I have zero point in top left position.

The procedure of the problem is...

Last post

Hi Maxim,
To tell you more details about the difference of Class 1 machine.
Class 1 laser machine will perform as following：
1.Generally the laser...

2 Replies

8471 Views

Last post by Ben
Sat Feb 10, 2018 7:58 am
Problems with setting for rotary axis

Last post by Jonpeder « Tue Jan 23, 2018 9:04 pm
Replies: 2
by Jonpeder » Wed Jan 17, 2018 11:04 am

First post

The image comes out all wrong when I'm trying to engrave on a glass.

The diameter on the glass is 81 mm. Please look at the pictures with my...

Last post

Hi!

I think that worked. Button number 3 was in wrong position for some reason. Thanks:)

2 Replies

3904 Views

Last post by Jonpeder
Tue Jan 23, 2018 9:04 pm
RD Works

Last post by Salmagundi « Sun Jan 14, 2018 3:17 pm
Replies: 2
by Salmagundi » Sat Jan 06, 2018 3:08 pm

First post

HOw do I program RD Works to perform two runs for cutting? I've tried just copying and pasting the cut line on top of the original cut line, but when...

Last post

thank you Ben. I kind of figured it out using the first method.

2 Replies

4905 Views

Last post by Salmagundi
Sun Jan 14, 2018 3:17 pm
Mars90 Y axe problem

Last post by Ben « Sat Jan 06, 2018 1:20 am
Replies: 1
by Alexandre » Thu Jan 04, 2018 11:24 pm

First post

Hi Tom

I do have a Mars90_130 watts

it seems i do have a mecanical problem with the Y axe.
see picture...look like it jump lines
Job:...

Last post

Hi ALX,

Sorry to hear that your machine is not working well.
From your description,and yes,it seems be to the mechanical problem with the Y aixs....

1 Replies

3468 Views

Last post by Ben
Sat Jan 06, 2018 1:20 am
Impossible to connect thru ethernet

Last post by Andy « Tue Nov 21, 2017 9:50 am
Replies: 2
by Andy » Thu Nov 16, 2017 2:13 pm

First post

I had a problem with my computer, so i had to reinstall RD Vision on a new computer.
The problem is that now, i cannot connect anymore to my Mars...

Last post

The problem was that the number IP of the PC was in another range then the laser cutter…
I had to change the range in the laser cutter to meet the...

2 Replies

1376 Views

Last post by Andy
Tue Nov 21, 2017 9:50 am
SMOKE PROBLEM

Last post by Andy « Wed Nov 15, 2017 7:04 pm
Replies: 2
by Andy » Tue Nov 07, 2017 9:07 am

First post

Hello,
i am facing a problem with my laser cutting system:
A few weeks ago, i had a lot of smoke while cutting any substrate.
I noticed the...

Last post

Thank you for your help: it's exactly the problem.
Now solved ;-)

2 Replies

905 Views

Last post by Andy
Wed Nov 15, 2017 7:04 pm
Engraving quality problem on X-Axis

Last post by StefanV « Tue Nov 14, 2017 10:06 am
Replies: 5
by StefanV » Wed Oct 25, 2017 2:04 pm

First post

Hello

i Own a mars 90 system with a 100 watt tube
The problem im having is when engraving on X-axis the quality is very low and the engraving...

Last post

BEN

As we discussed before, this is not true
i get good results with 500 speed, 40 power and interval 0,08 of Y swing without woodchips
And when...

5 Replies

1374 Views

Last post by StefanV
Tue Nov 14, 2017 10:06 am
Cutting Problem

Last post by stevenresnick « Tue Sep 26, 2017 12:28 am
Replies: 12
by stevenresnick » Sat Sep 09, 2017 12:55 pm
1

2
First post

I cut a lot of 3mm Baltic Birch Plywood and the first cut of the design doesn't cut all the way through (about 3/8 }, but the rest of the design cuts...

Last post

Hi Ben
I tried what you had recommended and the results are the
same.
It works fine when in the manual mode.
Could a part gone bad???

Thanks...
12 Replies

3215 Views

Last post by stevenresnick
Tue Sep 26, 2017 12:28 am
cutting heat transfer vinyl

Last post by Ben « Thu Sep 14, 2017 6:36 am
Replies: 1
by Salmagundi » Sun Sep 10, 2017 2:00 pm

First post

I have a NOVA laser with 80 watt tube. I would like to try cutting HTV. Has anyone tried doing this with a thunder laser? there are tons of videos on...

Last post

please send us the links for cutting HTV.

1 Replies

846 Views

Last post by Ben
Thu Sep 14, 2017 6:36 am
CHILLER Problem

Last post by Ben « Mon Aug 14, 2017 1:27 am
Replies: 7
by Andy » Fri Aug 04, 2017 1:56 pm

First post

Hello,

i am facing a new problem:
the chiller's alarm started to go on.
I added water, but since then the alarm is still on, and it's impossible...

Last post

It would be good and no problem :D
Any problems just keep in touch.

7 Replies

2020 Views

Last post by Ben
Mon Aug 14, 2017 1:27 am
V8.01.24 Horiz flip between comp and laser

Last post by Ben « Thu Jun 08, 2017 4:02 am
Replies: 1
by jwitt » Wed Jun 07, 2017 11:58 pm

Just loaded the new V8.01.24 and now I have a new problem.
The file appears correct on the RDWorks screen. The simulation looks correct. When the...

1 Replies

1093 Views

Last post by Ben
Thu Jun 08, 2017 4:02 am

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