Thunder Laser Tech support

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All members should make themselves familiar with the forum rules. Please ensure you read this section of the forum BEFORE posting.
This sub-forum is only for thunderlaser users ask for tech support from thunderlaser tech persons directly. The normal member should raise your questions in the General Discussion sub-forum. Before ask a new question, please read the "Previously Asked Questions"first to save your time.

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Software and User’s manual Downloads
Thunder Laser user can download user manuals for every laser machine model, software and other useful data sheet here.
Moderators: baker, Jade, Thunder Laser -Nolan, Thunder laser - Tom
Topics: 4

4 Topics

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Last post Other
by Thunder laser - Tom View the latest post
Fri Nov 13, 2015 7:31 am

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PLEASE READ AND FOLLOW THE RULES

Last post by LINUS « Tue Jun 16, 2015 7:37 am

by LINUS » Tue Jun 16, 2015 7:37 am

All members should make themselves familiar with the forum rules. Please ensure you read this section of the forum BEFORE posting.

This sub-forum...

0 Replies

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Last post by LINUS
Tue Jun 16, 2015 7:37 am

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Improve the user profile for thunder laser tech support

Last post by Ben « Fri Feb 23, 2018 9:34 am

by Ben » Fri Feb 23, 2018 9:34 am

Dear friend,
Please help to improve your user profile so we can check your machine information and save our time to judge and solve the problem....

0 Replies

4578 Views

Last post by Ben
Fri Feb 23, 2018 9:34 am
How to adjust the laser beam path

Last post by Thunder Laser -Nolan « Thu Nov 03, 2016 2:46 am

by Thunder Laser -Nolan » Thu Nov 03, 2016 2:46 am

1. Check the first mirror

Requirement: Laser beam should dot to the first mirror center.
Laser power: 30%

Prepare double-sided adhesive
Tear...

0 Replies

1784 Views

Last post by Thunder Laser -Nolan
Thu Nov 03, 2016 2:46 am
Problems with setting for rotary axis

Last post by Razataz327 « Wed Oct 17, 2018 3:33 pm
Replies: 5
by Jonpeder » Wed Jan 17, 2018 11:04 am

First post

The image comes out all wrong when I'm trying to engrave on a glass.

The diameter on the glass is 81 mm. Please look at the pictures with my...

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Hi Ben I did read that but my machine was bought in Jan 2017 the manual refers to machines bought before Feb 2016. So what would the setting be for a...

5 Replies

4697 Views

Last post by Razataz327
Wed Oct 17, 2018 3:33 pm
Z-Axis only goes down

Last post by timmins « Sun Sep 30, 2018 2:46 am
Replies: 2
by timmins » Sat Sep 29, 2018 8:48 pm

First post

Thunderlaser Mini-60, 60W

I've had this machine almost 3 years without one problem until today.

My z-axis stopped moving in the up/positive...

Last post

Excellent...that took care of the problem! The sensor was clean but when I bumped the sensitivity adjustment, it began working. I never use the...

2 Replies

680 Views

Last post by timmins
Sun Sep 30, 2018 2:46 am
Fume Extraction

Last post by Thunder laser - Tom « Mon Sep 10, 2018 1:15 am
Replies: 1
by Rayden » Sat Sep 08, 2018 5:50 am

First post

I have noticed that during cutting the 4 small fans, on each side of the machine (that are for cooling the electronics), are blowing laser fumes out...

Last post

That's no problem.

1 Replies

876 Views

Last post by Thunder laser - Tom
Mon Sep 10, 2018 1:15 am
Scan/Engrave Direction

Last post by Ben « Wed Sep 05, 2018 1:43 am
Replies: 1
by Rayden » Tue Sep 04, 2018 3:26 am

First post

Hello, I am looking for a way to change my scan/engrave direction to- bottom to top (for example, if it was an image of a person, I would want to...

Last post

Hi Rayden,

It can be done by rdworks.
From menu bar,config>>system setting.
123.png

1 Replies

1522 Views

Last post by Ben
Wed Sep 05, 2018 1:43 am
Lenses for each head

Last post by Ben « Mon Sep 03, 2018 3:08 am
Replies: 1
by andaluzia1973 » Thu Aug 30, 2018 12:57 pm

First post

Hi

Please let me know how to install lenses on HR head and 4 Head.
A drawing will be appreciated.

Thank you

Last post

Good day,

Tow pieces of 2'' focus lenses are installed in the HR laser head;one pieces of 4 focus lens is installed in 4'' laser head.
how to...

1 Replies

426 Views

Last post by Ben
Mon Sep 03, 2018 3:08 am
X Axis does not work

Last post by woodcraf « Tue Aug 21, 2018 5:39 pm
Replies: 7
by woodcraf » Tue Aug 14, 2018 9:38 pm

First post

Hi there - my x axis does not seem to be working. Can you please tell me what trouble shooting steps I need to follow to determine what the issue is?...

Last post

Hi Ben - I replaced the x axis limit switch wire which resolved that issue. But then the machine caught fire. It looks like only one piece was...

7 Replies

1967 Views

Last post by woodcraf
Tue Aug 21, 2018 5:39 pm
Honeycomb materials and cleaning

Last post by tumim « Fri Aug 03, 2018 8:18 am
Replies: 2
by tumim » Thu Aug 02, 2018 12:53 pm

First post

Hello,

1. Can you please provide information about what materials/metals used for honeycomb table.
I have used magnets for testing and may guess...

Last post

Hello,

Cant find any information about vacuum clean using your link.
Can you please add more links about this vacuum clean procedure or explain...

2 Replies

376 Views

Last post by tumim
Fri Aug 03, 2018 8:18 am
Rotary Attachment does not rotate - urgent !

Last post by andaluzia1973 « Wed Aug 01, 2018 2:34 pm
Replies: 2
by andaluzia1973 » Tue Jul 31, 2018 4:11 pm

First post

Hello,

I'm trying to use the rotary attachment on a Nova 63 130W for the first time and it does not rotate. Please see the pictures with the...

Last post

Thank you. It worked!

2 Replies

415 Views

Last post by andaluzia1973
Wed Aug 01, 2018 2:34 pm
Replacement of 100w laser tube with 80w?

Last post by Ben « Wed Jul 25, 2018 8:06 am
Replies: 1
by jwitt » Mon Jul 23, 2018 6:08 am

First post

Due to a recent power loss of about 50%, I believe I will replace the 100w tube with an 80w EFR ZS-1250.
I have noticed doing a quick test cut, I...

Last post

Hi Jim,

It's ok if you want to replace the 100watt with an 80watt laser tube.
They use the same power supply,you can keep the original power...

1 Replies

410 Views

Last post by Ben
Wed Jul 25, 2018 8:06 am
Test of 100w tube for power loss

Last post by Ben « Thu Jul 12, 2018 3:39 pm
Replies: 3
by jwitt » Wed Jul 11, 2018 5:05 pm

First post

I have a Nova35 with 100w tube. It has run for 15 months, but has very low hours of use.
I followed the instructions at Thunderlaser to cut 15mm...

Last post

Hi Jame,

OK.
The new 100watt laser tube can cut 6mm acrylic at speed 18 and power 70%.

I will ask my colleague to reply on skype for your need...

3 Replies

506 Views

Last post by Ben
Thu Jul 12, 2018 3:39 pm
Laser Tube Replacement

Last post by Ben « Mon Jun 25, 2018 6:11 am
Replies: 1
by stevenresnick » Sun Jun 24, 2018 2:12 pm

First post

I need to replace my tube in a Nova 34 100 watt and would like to replace it with a
RECI W4 100 watt tube?
Will this work or do I need to replace...

Last post

Hi Steven,

You can replace with a RECI W4 100 watt tube for your machine.
But we don't use the RECI laser tube now,you should buy one by yourself.

1 Replies

398 Views

Last post by Ben
Mon Jun 25, 2018 6:11 am
standard laser head vs HR head

Last post by Ben « Mon Jun 25, 2018 6:05 am
Replies: 1
by andaluzia1973 » Thu Jun 21, 2018 2:07 pm

First post

Hi

I was running exactly the same file with:

standard laser head - focal distance 6mm
HR head - focal distance 4 mm
I was hoping to get even...

Last post

Hi Anda,

I wonder if you use HR head to cut material.
Please noted,the HR head is generally used only for engraving,if you want to cut,you can...

1 Replies

439 Views

Last post by Ben
Mon Jun 25, 2018 6:05 am
Loss of Power!!!!

Last post by Ben « Thu Jun 21, 2018 1:50 am
Replies: 3
by stevenresnick » Mon Jun 18, 2018 12:21 am

First post

Today my laser stop cutting through 6mm Birch Plywood and 6mm MDF.
I've check the alignment of all the mirrors and that's all perfect and Clean.
I...

Last post

Hi Steven,

Do you check the Beam pattern for the laser tube?
Please let me know if the laser tube outputs a circle(laser beam) but not a solid...

3 Replies

687 Views

Last post by Ben
Thu Jun 21, 2018 1:50 am
X-axis does not work

Last post by marek-xx « Mon Jun 18, 2018 7:31 pm
Replies: 5
by marek-xx » Wed Jun 13, 2018 9:02 pm

First post

Hello,

I have Nova24 - Laser System and the problem is with X-Axis -it does not work.

I checked the X-axis controller - the controller is...

Last post

The machine is already in operation, the X-axis end limit switch cable was damaged

Thanks for the help

Mariusz

5 Replies

678 Views

Last post by marek-xx
Mon Jun 18, 2018 7:31 pm
thin metal cut 05 mm / 0.7 mm

Last post by Wayne « Mon Jun 18, 2018 3:49 pm
Replies: 1
by andaluzia1973 » Mon Jun 18, 2018 7:41 am

First post

Hi

I would like to attempt to cut a thin metal 0.5 mm / 0.7 mm.
What are the measure of protection that I have to take in order to prevent...

Last post

if it is a good tube which is outputting more than 130W you will cut thin mild steel upto half a mm, but it will be slow 1 -2mm per sec.

To cut...

1 Replies

345 Views

Last post by Wayne
Mon Jun 18, 2018 3:49 pm
Not Engraving in the absolute position

Last post by Ben « Wed May 30, 2018 3:29 am
Replies: 5
by stevenresnick » Mon May 28, 2018 5:01 pm

First post

Can someone tell me why the part that I'm engraving into is off center by 1/8 .
Please the attached photo.
The X is whats off
For some reason the...

Last post

Hi Steven,

As you said,it's more likely about the controller or software issue.
Please send me the test files for checking.Thanks.

5 Replies

879 Views

Last post by Ben
Wed May 30, 2018 3:29 am
Inconsistent results when cutting material close to 10mm

Last post by idank « Sat May 26, 2018 5:27 pm
Replies: 9
by idank » Mon Apr 30, 2018 7:42 pm

First post

Hi all, Nova 35 80 watt user here.

I've been getting some inconsistent results when cutting for example 8mm MDF. Sometimes the cut will penetrate...

Last post

Hi Ben, I spent most of the day on cleaning the machine and ran the laser power test both before and after.

First, here are pictures of the mirror...

9 Replies

24518 Views

Last post by idank
Sat May 26, 2018 5:27 pm
Eye protection

Last post by idank « Wed May 23, 2018 4:54 pm
Replies: 2
by idank » Mon May 21, 2018 7:54 pm

First post

What do people use for eye protection? I'm not sure what kind of glasses to get, is there anything reliable on Amazon that is recommended?

Last post

Hi, can you tell what kind to look for that gives protection for the laser tubes you provide (the required wave length I guess)? I'm a little...

2 Replies

494 Views

Last post by idank
Wed May 23, 2018 4:54 pm
FILE forma error RDworks 8.1

Last post by Ben « Tue May 15, 2018 1:27 am
Replies: 1
by andaluzia1973 » Mon May 07, 2018 5:10 am

First post

Hi

I save a file in RDWorks v 8.01.18 and 30 seconds later when I try to re-open it ..... FIle format error. How can be fixed?

Thank you
Anda

Last post

Please install the RDworksV8.19.
It has setting for reverse interval and good to X-swing engraving.

1 Replies

3640 Views

Last post by Ben
Tue May 15, 2018 1:27 am
Edit startingpoint of cutting

Last post by Ben « Tue May 15, 2018 1:23 am
Replies: 1
by StefanV » Wed May 09, 2018 2:33 pm

First post

How do you set the starting point for a cut job?
I want the job to start at a different point from where it normally start

RDWorks V8 with a...

Last post

Generally,it's left top corner.
Startpoint for the graphic.png

1 Replies

965 Views

Last post by Ben
Tue May 15, 2018 1:23 am
4 inch laser head - kind of urgent

Last post by andaluzia1973 « Fri May 04, 2018 9:40 am
Replies: 2
by andaluzia1973 » Wed May 02, 2018 4:46 pm

First post

Hi,

#1. I do not recall the order of the lenses on the 4 inch head, and I cannot assemble it back. Could you post some pics please?

#2...

Last post

Just to conclude.... Can I use the 4 lens on a 2 head and just change the focal distance to 10mm instead of 6mm ? Thank you

2 Replies

1557 Views

Last post by andaluzia1973
Fri May 04, 2018 9:40 am
lenses - interchangeable?

Last post by Ben « Thu May 03, 2018 1:07 am
Replies: 1
by andaluzia1973 » Wed May 02, 2018 7:07 am

First post

I would like to know if the standard head, HR head and 4 head lenses are interchangeable.

Thank you.
Anda

Last post

Hi Anda,

1 Replies

961 Views

Last post by Ben
Thu May 03, 2018 1:07 am
X-axis does not work anymore

Last post by Ben « Wed Apr 25, 2018 5:41 am
Replies: 5
by Joe1979x » Sat Apr 21, 2018 6:21 am

First post

Hello Thunderlaser Team, hello Ben!

I have a problem with my mars 90 (Nov 2011) - the x-axis doesn´t work anymore. It looks like there is no...

Last post

You are welcome and good to hear that you resolved the problem.

5 Replies

1124 Views

Last post by Ben
Wed Apr 25, 2018 5:41 am

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