I'm not a happy camper

Discuss laser machine here freely.

Moderator: baker

Post Reply
gene8522
Posts: 16
Joined: Thu May 04, 2017 9:04 pm

I'm not a happy camper

Post by gene8522 »

Last week (Wednesday the 24th) Ben at the Thunderlaser factory in China and I did a skype to figure out that the X axes motor on my less than three week old Nova24 Engraver is bad.
Ben told me that he would sent me a new motor. And I was told that it would probably be sent DHL by air and take about a week to get to me. I was counting on the motor being here by the 1st or 2st of June.
Now tonight I received this from Ben.
"Hi Gene,
I'm very sorry for my mistake,i should had sent the motor to you before last week.
I forgot it and feel so sorry about that,please excues me.
BTW,please tell me your current address and phone call,so i can send the motor today."
He ask again for my address even though he already has the information I had sent to him.
Ben has cost me FIVE days production and maybe one of my best customers!

The only thing I can say is "Holly S***"!!!
On a scale of 1 to 10 what do I think of the Thunderlaser factory tech support? = I think "-1" than is BAD! How could you forget something like this for five days. Especially after I told Ben how important it was for me to have the motor as soon as possible!
Post Reply